Facilitating Factors
1. Scanning Imperative. Information gathering about conditions and practices outside the unit; awareness of the environment; curiosity about the external environment in contrast to the internal environment.
2. Performance Gap. Shared perception of a gap between actual and desired state of performance; performance shortfalls seen as opportunities for learning.
3. Concern for Measurement. Considerable effort spent on defining and measuring key factors when venturing into new areas; striving for specific, quantifiable measures; discussion of metrics as a learning activity.
4. Experimental Mind-set. Support for trying new things: curiosity about how things work; ability to "play" with things; "failures" are accepted, not punished; changes in work processes, policies, and structures are a continuous series of learning opportunities.
5. Climate of Openness. Accessibility of information; open communications within the organization; problems/errors/lessons are shared, not hidden; debate and conflict are acceptable ways to solve problems.
6. Continuous Education. Ongoing commitment to education at all levels of the organization; clear support for all members' growth and development.
7. Operational Variety. Variety of methods, procedures, and systems; appreciation of diversity; pluralistic rather than singular definition of valued competencies.
8. Multiple Advocates. New ideas and methods advanced by employees at all levels; more than one champion
9. Involved Leadership. Leaders articulate vision, are engaged in its implementation; frequently interact with members; become actively involved in educational programs.
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